Creator support
Front-line communication with creators: questions, programme guidance, clarifications, support follow-up and making central-team information understandable.
Professional / CapCut UK
Community is an operations job.
RoleCommunity Manager / creator operations
Experience3+ years
Primary marketUnited Kingdom
What sits behind the title
The role is creator-facing, but the useful work happens between people and systems: understanding the creator problem, translating it into something the central team can act on, then closing the loop without leaving the creator guessing.
Core responsibilities
Community moderation
Day-to-day Discord moderation, announcements and community upkeep so creator spaces stay useful rather than becoming passive noticeboards.
Challenge operations
Supporting recurring creator challenges, participation questions, winner communication, template requirements, grading and changing programme structures.
Payments & bonuses
Creator-facing payment and bonus administration, including status communication, checking programme requirements and escalating delayed or unclear runs.
Bug escalation
Collecting creator-reported product problems, getting enough reproduction context to make them actionable and routing them to the relevant team for review.
Reporting
Weekly workload and activity reporting, including quantified creator interactions, support themes, challenge work, bugs and operational follow-ups.
Multi-market systems
Experience with community systems spanning UK, French and German creator servers, while the main creator-facing responsibility remains the UK community.
Team liaison
Acting as a bridge between UK creators and central teams so policy, programme, payment and product information moves in both directions clearly.
Typical operating loop
01Listen
Creator question, payment issue, challenge query or product problem arrives.
02Clarify
Get enough context to separate a one-off question from something that needs escalation.
03Route
Pass the issue or information to the right central contact, keeping the creator side understandable.
04Close
Return with the update, log the workload and carry forward anything still unresolved.